Two National Baldrige winners will be presenting at this year’s conference. Michael Pulido, the Chief Human Resources Officer with Heartland Health of St. Joseph, MO, an integrated, not-for-profit, community-based health care delivery system will be presenting as well as Larry Potterfield, the CEO of MidwayUSA, Columbia, MO which is a family-owned, catalog/Internet-based retail merchant that offers shooting, reloading, gunsmithing, and hunting products.

Register for the October 27, 2010 Conference

Michael Pulido joined Heartland Health in 2001 as the team leader of Human Resources. In 2005 he became the process leader and in 2009 the chief human resources officer. Michael earned a bachelor’s degree in political science from the University of Houston in 1989. He is certified as a Senior Professional in Human Resources (SPHR) and as a Leadership Development Facilitator, Development Dimensions International (DDI). Michael is also a Fellow, with the Healthcare Advisory Board. Michael donates his time and talent to Missouri Western State University’s Craig School of Business Advisory Council, United Way, Success by 6 Business Council and St. Joseph School District Profit in Education Council.

Larry Potterfield is the Founder and CEO of MidwayUSA, a local distributor of outdoor products. In 2006, Larry challenged his organization with a goal to apply for and receive the Malcolm Baldrige National Quality Award in 2009. And in 2009, his organization achieved this goal with their first application for the award.

The Baldrige Award is given by the President of the United States to businesses - manufacturing and service (small and large) - and to education, health care and nonprofit organizations that apply and are judged to be outstanding in seven areas: leadership; strategic planning; customer focus; measurement, analysis, and knowledge management; workforce focus; process management; and results. Each of these areas are represented by a category within, and collectively make up, the Baldrige criteria.

The Baldrige criteria provides a framework for organizations to adopt which results in a clear focus on performance excellence. To deploy this framework within MidwayUSA, Larry led a series of teachings on the Baldrige criteria and sent employees to serve as volunteer examiners for the state quality award. He is an avid proponent of the Baldrige criteria and has started a local Baldrige Performance Excellence group in Columbia, MO to help further deploy the criteria to local organizations.

Register for the October 27, 2010 Conference

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